Privacy policy

Digital Movement New Zealand Limited is the agency responsible for the personal information described on this page. We trade as Digital Movement. If you need to raise anything about your information, email office@digitalmovement.co.nz — that address reaches the person who can act on it, not a queue.

If you would rather write to us, our registered office and address for service is Level 8, 139 Quay Street, Auckland Central, Auckland 1010, New Zealand. Our NZBN is 9429053714732.

When you send an enquiry, we collect only what you type into the form:

• Your name.
• Your phone number.
• Your email address, if you choose to give one — that field is optional.
• Which service you're interested in.
• Whatever you write in the message field, including your website address.

We also record that you ticked the consent box and the exact wording you agreed to, so that both of us can tell later what was actually consented to.

There is no account to create, we ask for no payment details anywhere on this website, and we do not collect information about your health, your finances, your race, your beliefs or anything else the Act treats as sensitive. If you send us that kind of information in a message field anyway, we will not use it, and we will delete it.

Directly from you, and only from you. We do not buy contact lists, we do not scrape them, and we do not build a profile of you from other sources and attach it to your enquiry. If we ever needed information about you from someone else, we would ask you first.

Giving us your details is voluntary. You do not have to use the form at all — you can email us instead. But if you leave out your name or your phone number we cannot reply, because those two are what a reply is made of. We ask for a number rather than an address because we answer these by ringing you back, and a mistyped email address is a reply that never arrives and never tells us it didn't.

To answer your enquiry, and to do the work if you decide to hire us. That is the whole purpose. We do not add you to a mailing list, we do not sell or rent your details, and we do not use them to target advertising at you anywhere.

If we ever want to use your information for something outside that purpose, we will ask you for permission first, and no is a complete answer.

Inside our business: the people working on your enquiry, and nobody else. Outside it, only the suppliers who carry or store the message for us, and only so they can do that job:

• Our own lead-handling endpoint and mail provider, which receive the enquiry and deliver it to us.
• Our website host, which serves this site.
• Google Analytics, described below, which measures how the site is used and never sees what you typed into a form.

None of these suppliers is permitted to use your information for their own purposes. We will also release information where the law requires it — a court order, or a statutory demand we are obliged to answer — and we will tell you when that happens unless we are legally barred from telling you.

Some of your information leaves New Zealand, and you should know that before you send it.

Enquiries submitted through this website are transmitted to a server operated by our own group in the United Kingdom, which then delivers them to us. Google Analytics data is processed by Google on servers outside New Zealand. Both are covered by information privacy principle 12, which permits disclosure to a foreign recipient where that recipient is subject to privacy safeguards comparable to those in the Privacy Act. The United Kingdom's data protection law provides comparable safeguards, and in our case the recipient is our own business rather than an unrelated third party.

Information is sent over an encrypted connection and held on access-controlled systems. No system is perfect and we will not pretend otherwise. What we can tell you is that access is limited to the people who need it, and that we do not keep information after it has stopped being useful.

24 months from the date you contact us, after which the enquiry is deleted. If you become a client, we keep your details for as long as we are working together, and afterwards for as long as our tax and business record-keeping obligations require — currently seven years. After that they go too.

We use Google Analytics to understand how people find and move through this site: how many visitors a page gets, which searches brought them, roughly where in the world they are, and which pages they read next. This is measurement, not surveillance of you personally. Your IP address is anonymised, and we have switched off Google's advertising features, so nothing you do here puts you into an advertising or remarketing audience.

Google Analytics sets cookies — small files in your browser — to tell one visit apart from another. You can block or delete them in your browser settings, and nothing on this site stops working if you do. We do not use advertising cookies, and we do not run third-party trackers here.

The map at the foot of each page is a still image stored on our own server, so showing it sends nothing to anyone. Google Maps loads only if you click "Load Google Maps"; at that point your browser connects to Google and your IP address reaches them. We keep that choice in your browser for the rest of the visit so you are not asked on every page, and it is gone when you close the tab.

Under the Privacy Act 2020 you can:

• Ask us to confirm whether we hold personal information about you, and to give you a copy of it.
• Ask us to correct anything that is wrong.
• Ask us to delete what we hold.
• Withdraw your consent at any time — we then stop contacting you and delete what we hold.

Email office@digitalmovement.co.nz and we will action it. The Act allows us up to 20 working days to respond to a request to see or correct your information; in practice a request that arrives in a working week is usually done inside it. We will not charge you for any of this.

If we cannot make a correction you have asked for, you can ask us to attach a statement of the correction you sought to the information we hold, and we will.

If your information is lost, or reached by someone who should not have it, and that breach is likely to cause you serious harm, we are required to notify the Office of the Privacy Commissioner and to notify you. We will do that as soon as practicable after we become aware of it, and we will tell you plainly what happened and what you can do about it.

Tell us first if you can — email office@digitalmovement.co.nz and we will look at it properly and come back to you. If you are not satisfied with how we have handled your information, or with how we handled your complaint, you can complain to the Office of the Privacy Commissioner. It is independent of us and free to use:

• privacy.org.nz
• 0800 803 909
• PO Box 10094, The Terrace, Wellington 6143

You do not need our permission, and you do not have to come to us first.

If we change how we handle personal information, we will change this page and update the date at the top. Where a change would materially reduce your rights or widen what we do with your information, we will ask for your consent rather than infer it from your carrying on using the site.